FAQ's

Frequently Asked Questions

Do you offer collection and delivery?

Yes! We offer free collection and delivery for all repairs within our service area. We can also arrange postage for customers outside our local range—just contact us to book it in.

What types of devices do you repair?

We repair a wide range of devices including:

• Laptops & desktops (Windows & macOS)

• Tablets and smartphones

• Games consoles

• Custom-built PCs

How long do repairs take?

Most repairs are completed within 1–3 working days, depending on parts availability and complexity. We'll keep you informed throughout the process.

Do you offer on-site or remote support?

Yes, we offer both:

• On-site visits for homes and businesses

• Remote support for software issues and diagnostics

Is my data safe?

Absolutely. We treat your data with the utmost care. We always aim to preserve your data, and we’ll never access your files without your consent.

Do you provide a warranty?

Yes! All our repairs come with a 12-month warranty, covering parts and labor. If something goes wrong related to our repair, we’ll fix it free of charge.

What payment methods do you accept?

We accept:

• Cash

• Bank transfer

• Credit/debit cards

• Online payment links (available on request)

Where are you based?

We're based in Tamworth, Staffordshire (B79). We serve both local and UK-wide customers through our collection and postal options.

How do I book a repair?

You can contact us via:

• Phone/WhatsApp: 07510 316973

• Email: info@elfordtechrepairs.co.uk

• Or use the contact form on our Contact Us page.