By law, consumers within the European Union have the right to withdraw from an online purchase within 14 days. This 14-day period begins on the day the item in question has been delivered to you or to a third party you have indicated. In case you would like to return multiple items from the same order and these were delivered separately, the 14-day period begins on the day of the last delivered item.
Please note the following:
- All items sold come with a 1 year warranty, unless otherwise stated in the details of the specific item.
- The consumer is responsible for the return of the product and the associated shipping cost.
- The product should be returned in its original packaging, including all accessories and manuals.
- Physical damage and/or physical modifications will void the return policy of any product. All physically damaged merchandise will be returned to the consumer and the return policy will be null and void.
- Refunds/credits will not be issued until Elford Tech Repairs has received your return and processed it accordingly. Please allow 7-10 business days for processing once we receive your return.
- We will not be able to refund you in case we don’t receive the item in question and you are unable to provide evidence for sending it back.